Ride Policies
You must be at least 18 years of age or older to make a reservation. and 21 years old drinking alcohol on board the vehicles.
Deposits are non refundable after 24 hours from booking.
Cancelled Airport. airport transfers with notification of zero to 4 hours from scheduled pickup will be billed at 100%. Cancelled reservations with notification of more than 4 hours from the scheduled pickup will not be billed
No call, no show is billed 100% of the reservation rate. Vehicle will be released and reservation converted to a No call, no show for the following reasons:
Airport Pickups – if there is no contact from customer 45 min after the plane has landed.
Non-Airport Pickups – if there is no contact from the customer 30 minutes after the scheduled pickup time – wait time may apply.
Reservations will be recognized as cancelled only upon the issuance of a trip cancelation notice. Please call in all cancellations to (336-327-7309)or (336-500-8814). Email requests may not be accepted.
Changing the pickup time or location for any order with less than 4 hour notice thus causing it impossible for the chauffeur to make the pickup may be billed at 100% and Cozies Transportation assumes no responsibility or liability. In all cases Cozies Transportation will attempt to satisfy any and all change requests. Requests for pickup time or location change MUST be phoned in to (336-327-7309) or (336-500-8814).
Wait time at NON airport pickups will be charged as follows: 0-15 minutes will be billed at zero. Wait time exceeding 15 minutes will be billed at an estimated $20 per every 20 minutes increment for vehicles. (Rates may vary by city.)
Wait time at airport pickups will NOT be charged at all PUBLIC airports when the scheduled pickup time is tied to a single flight arrival time. Note, if the traveler is delayed more than 2 hours and does NOT contact the chauffeur with the flight delay, a timely pickup cannot be guaranteed. If the customer has a change in flight, that information must be called in to our office at (336-327-7309) or (336-500-8814) so we can update your reservation, failure to do so my result in a No Show charge on the original reservation as well as a second charge for a replacement reservation.
Delay’s in loading shared ride customers resulting from a lack of open gates, lost bags, or other airport/airline/weather related issues are not the responsibility of Cozies Transportation.
Extra Stop will have an additional $25.00 – $40.00 (depending on the market) charge applied to the reservation. Wait time in excess of 15 minutes will be charged at the standard wait time rate.
Late Rate: Transportation provided between 12:01pm and 6:29am will be subjected to a late rate adjustment of $25-$50 depending on the market and the time of night. If your pickup time is moved into the late rate time frame due to a flight delay you will not have to pay for the additional charge if notified by customers to the driver by calling (336-327-7309) or (336-500-8814)
Airport Greets:
Greeterless Greet is our complementary “worry free” customer pick up procedure: Please follow the following steps when you land at your destination airport:
Turn on your Cell Phone.
Locate your bags/luggage.
Call you Chauffeur with the information found in the text/email message sent to your phone.
Enjoy your trip with Cozie Transportation.
This is an example of how the text or email will look on your phone:
TRIP: 04/05 01:39 PM On loc
PLS CALL: “Driver Name” 555-555-5555
STATUS: https://sildsp.com/2cn5wz/1r
If you cannot reach your chauffeur – please call (336-327-7309)
Inside Chauffeur/ Greeter Greets are $30-$60 per greet or $40-$75 per hour for group greets, depending on the market, time of the scheduled greet and number of greeters needed. Additional parking charges may apply. The chauffeur/greeter will meet the traveler at a key egress point from the terminal or baggage claim with an identifying sign (customers name, company name or other). This traditional approach to meeting the traveler also affords with luggage assistance. To secure your Chauffeur Greet, please contact your chauffeur directly via the contact information that will be e-mailed and/or texted to you the day before your travel or call (336-327-7309).
Lost and Found: Please make sure you take all of your personal belongings when you exit the vehicle. Cozies Transportation is not responsible for missing items or items left in the vehicle but will try our best to return any items left!
Customer Service Resolution
If your schedule pickup is delayed due to:
1. Extraordinary traffic conditions related to acts of God, extreme weather, road constriction or traffic accidents resulting in a vehicle not arriving on location at or before the scheduled pickup time Cozies Transportation assumes no liability.
2. A Cozie Transportation error and the transportation service is performed you will be afforded the following:
20-40 minutes late will result in a 25% discount
41-60 minutes late will result in a 50% discount
Greater than 60 minutes will result in a 75% discount
Smoking Policy
Illegal substances and usage are prohibited on board of the vehicle. Failure to comply will result in cancellation of the contracts without refunds.
Smoking is prohibited inside the vehicle, $150.00 interior shampoo fee will apply if you or your party fail to comply and your trip will be terminated without refund.
Overtime: Should your reservation run past more than 15 minutes past its designated ending time you will be a fee increments at the rate of the original reservation.
Sickness: Should you or someone in your party become ill and throw up inside the vehicle there will be a $250.00 cleaning charge will be added to your reservation. No Exceptions.
Damages: The customer is responsible for all damages that they caused or their guests. Damages will be charged at the full rate of the required fix, replacement or repair. Damages caused by the reckless or criminal activity of a customer or their guest will result in the reservation being terminated on the spot and no refund will be given for unused portion of the reservation. Missing or broken glassware will be charged at $100.00 for a full set
Unruly Passengers. Unruly passengers will be dropped off at the discretion of the driver.
Policies
Security Policies
We are very concerned with the security of your personally identifiable information and try to provide secure transmission of your information from your PC to our servers. For certain transactions, we use Secured Sockets Layer (SSL) technology to secure the transfer of information. Unfortunately, no data transmission over the Internet can be guaranteed to be absolutely secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information transmitted over the Internet. Once we receive your information, we take steps that we believe are reasonably appropriate to protect its security, both internally and from outsiders, from loss, misuse, unauthorized access, disclosure, alteration and destruction, and to ensure the integrity of the data we collect. We use a combination of technological, physical, administrative and policy methods, as well as organizational controls and non-disclosure or confidentiality agreements as we deem appropriate to protect this data.
If you have a user name and password for any of the features on our Web Site, you have the responsibility of keeping your password secret. You should not reveal your password to anyone. We will not ask you in an unsolicited telephone call or email for your password. In addition, you should take reasonable precautions when using a computer that is not your own or in a public setting.
Our Web Site may contain links to other Web Sites (such as those of our marketing partners or advertisers), which may have privacy policies that differ from our own. We are not responsible for the activities and practices that take place on these Web Sites. Accordingly, we recommend that you review the privacy policy posted on any Web Site that you may access through our Web Site.